Behavioral Interview Questions And How To Answer Them
Behavioral Interview Questions And How To Answer Them – Behavioral interview questions present scenarios and require you to provide a specific example from your work history. Interviews ask behavioral questions to assess how well you solve problems and encourage you to back up the skills you’ve listed on your resume with specific examples from your work history.
For this installment of our Best Answers series, we’re sharing our proven strategies for answering common behavioral interview questions.
Behavioral Interview Questions And How To Answer Them
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Tips For Answering Behavioral Interview Questions [infographic]
There is no easy answer to how to answer behavioral interview questions; however, you should practice identifying which skills relate to each of the main behavioral question scenarios. Your communication and problem-solving skills will be tested on the spot!
Q: Tell me about how you handled work in a stressful environment or when you were under pressure to meet a deadline.
Answer: Employers are interested in how you manage your time, how you prioritize tasks, and how you stay calm in the workplace. Answering this question will require you to have a specific example in mind where you can briefly describe the situation, identify the steps you took, and the results that your steps directly produced.
Example: “While working at a law firm as an administrative clerk, I was asked to help with a large mailing that had to go out by the end of the day or there would be consequences for the client. I was responsible for printing, filling, and adding postage to mailings before , as my supervisor could take them to the post office before 6:00 p.m.
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In order to avoid congestion and still meet the deadline, I worked to add postage to the envelopes while the documents were being printed. I also offered to stay 30 minutes after closing to make sure the project was completed and turned it over to my supervisor by 5:30. We managed to send the package to the post office on time.”
Question: Describe a time when you faced a conflict while working with another co-worker or in a team and how you resolved it.
A: Employers know that conflict is inevitable, but how you handle situations in the moment can affect whether or not you’re a good fit for their team. It’s extremely important to answer this question without talking bad about another colleague, so when describing how you solved a particular problem, focus on positive outcomes rather than conflict.
Q: Tell me about a time when you had to work with a co-worker whose personality was very different from yours.
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A. Personalities will meet. Micromanagers will need to work with freelancers. Creative professionals will have difficulty explaining their decisions to analytical professionals. The key to answering this behavioral interview question is to describe how you made compromises to make the partnership work.
Example: “I was asked to assist a co-worker who had worked with the company for over 15 years. She didn’t communicate her ideas very clearly and acted as if I should know her expectations and nuances. I don’t read minds and respond best to clear direction. I decided not to take her nagging personally and asked as many questions as I could. We were able to work together despite the communication differences and finish her project that day.”
A. Show employers that you take responsibility for your actions and own up to your mistakes. Whether you made a small data entry error or forgot to run a report, identify the mistake you made and what steps you took to mitigate any consequences for the business. Your response should include admitting the mistake to your supervisor, resolving the issue, or dealing with direct or indirect consequences.
Q: Tell me about a time when you made a decision that negatively affected others around you and how you dealt with it.
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Answer: In the past, you have received negative but still constructive feedback from your co-workers and superiors. Based on these experiences, describe how you respond to feedback. Did you fix a bad decision based on feedback from others? How did you grow from this experience? How did you solve problems with your co-workers? These are the questions you should specifically address.
Example: “When I worked as a front desk agent, I had trouble getting in touch with housekeeping to see which rooms were cleaned and ready for early check-in. I decided to leave the reception and find the head of housekeeping in When I returned, I found that a large group had come to check in and my co-workers were overwhelmed and frustrated at the lack of staff.
I apologized for leaving the desk understaffed and informed them that if it were to happen again, I would find another staff member to assist in such situations. I’ve learned that my co-workers really depend on me and in those situations I need my primary job to work as my priority.”
Question: Describe a time when you failed to meet a customer’s expectations, specifically what happened and how you tried to resolve the issue.
Common Behavioral Interview Questions (and How To Answer Them)
A: Since it is unrealistic to please everyone, describing how you have applied your strengths in customer service and conflict resolution will show employers that you are focused on representing the company or organization in the best possible way. Without speaking negatively about the customer, you should find out what was the root cause of the problem and how your compensation reduced the tension.
A. Employers don’t expect you to agree with your superiors all the time; however, you are expected to be respectful and compliant (within the law) in the workplace. Describe the specific disagreement, how you respectfully explained your disagreement, and what resulted from the disagreement. If your input didn’t change the supervisor’s mind, be sure to explain that you still followed his lead.
“The hotel I worked for replaced my supervisor with someone who had previously worked in a sales management position. Our team has always been more customer oriented and had the freedom to use the treasury fund to buy flowers for customers visiting our hotel. Our new supervisor has decided to eliminate our treasury fund to help reduce costs.
I decided to solve this problem by asking him for a private meeting, explaining why we had previously used the cash fund to do something special for grieving guests, and found that our team morale increased when we had the freedom improve the guest’s stay. this way. He disagreed that it was worth the additional cost to the department and asked that I encourage other agents to support his decision. Even though I didn’t agree with the change, I respected his authority.”
Behavioral Interview Questions And How To Answer Them
A. Discussing failure is always difficult, but it can be especially difficult to describe it in a job interview. This is not one of those situations where you should turn “weakness into strength” or in this case “turn failure into hidden success”. Employers expect you to take responsibility for your actions and describe what you learned from the experience.
Steph Cartwright is a certified resume writer, LinkedIn strategist and founder of Off The Clock Resumes. It helps job seekers get out of the jam and get in the door of the companies they’d like to work for with their resumes, LinkedIn profiles and job search plans.
What other behavioral interview questions have you been asked that you would like to practice?
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Situational Interview Questions (with Example Answers)
Previous Previous How to Add More Accomplishments to Your Resume Next 6 More Tips for Creating Your First Federal Resume Behavioral interview questions are a standard tool employers use to get to know the real you. Explore our guide on how to access them.
Did you freeze up the last time an interviewer opened the question “Tell me about a time when…”? This is an interview behavior question and many interviewees find it tricky.
Interviewers commonly use behavioral interview questions to assess your people or soft skills. Answering behavioral questions correctly requires thought and focus, and there is an art to answering them effectively. We can help with that.
Read on to learn what kinds of behavioral questions to expect, how to answer them, and tips to keep in mind.
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Behavioral interview questions ask you to describe how you coped with real-life work situations you experienced. They help interviewers assess the type of worker you are and how you respond to the complex scenarios you’re likely to encounter on the job.
In the second interview for the position, you will usually encounter behavioral questions. The initial screening phone interview usually asks for more general information about your work history.
It’s generally easy to tell when you’re being asked behavioral interview questions. They start with sentences like:
When an interviewer asks you for an example that demonstrates a certain soft skill, that’s it
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